Whether you’re an avid bettor, or someone who just enjoys the excitement of the game, you have probably come across the name Singapore Pools. Founded in 1968, the state-owned company is a legal lottery operator that has helped curb illegal gambling operations in the country. It is also committed to uplifting the community through donations of its surplus profits to various charitable projects and sports development.
The company is known for its TOTO and 4D games, as well as its extensive sports coverage. Besides these games, the company also offers online and phone betting services. Regardless of the type of gambling you enjoy, remember to always gamble responsibly and never exceed your financial means.
As the world continues to shift towards digitalisation, Yeo Teck Guan, chief technology officer of Singapore Pools, is leading the organisation in a digital transformation journey. His team has rolled out several customer-facing initiatives to create new revenue streams, reduce illegal betting activity and implement a secure e-payment infrastructure.
The new technology has also enabled the company to boost security and improve its ability to detect fraudulent activities. For example, they have introduced a more robust fraud prevention and analytics system that identifies unusual patterns in betting activity. The team has also launched a mobile app that allows customers to sign up and manage their accounts, and bet online using the platform.
To ensure a safe and enjoyable gambling experience for its customers, the company has strict regulations and focuses on responsible gambling measures. For example, its employees are required to attend training courses and seminars on responsible gambling. The company also maintains a Helpline and encourages its employees to seek help if they have a problem.
Despite its commitment to responsible gambling, the company has seen an increase in the number of its staff who have been affected by addiction. This has led to the need to enhance its training and employee assistance programmes. In addition, the company has partnered with various organisations to provide free counselling and assistance for its employees.
Yeo’s team has also set up forums for its employees to share their opinions and suggestions on new initiatives, which they incorporate into their ongoing strategy. This approach has helped the company win the Employee Engagement (Silver), Digital Transformation and Learning & Development awards at the 15th Singapore HR Awards.
In addition, the team has also established iShine Cloud, an IT platform that allows other charities to access Singapore Pools’ data centre resources and IT capabilities. This initiative aims to improve the productivity, governance and efficiency of charity operations, as well as help them better serve their beneficiaries. The platform is currently being used by more than 50 organisations, including the Salvation Army and YMCA. This is just the beginning of the company’s efforts to be a “Company for Good”. The company will continue to leverage its strengths in human capital and IT, as well as its assets and capabilities, to further support the community.